EaseDates Support
We're here to help with your account, Dates, Flares, and purchases.
Tell us what happened and, if relevant, your app version and device model. Do not send your password, payment-card information, or private conversations unless needed to explain your concern. If you attach a screenshot, hide other people's personal information where possible.
Account and sign-in help
Use the password-reset option on the sign-in screen. If you still cannot access your account, email us from the address associated with it.
Report or block someone
Use the in-app Block or Report options, or email us if you cannot access them. Tell us which profile or interaction concerns you. EaseDates is not an emergency service. If you are in immediate danger, call 911.
Delete your account
Open Settings in the EaseDates app and choose the account-deletion option. If you cannot sign in or deletion does not complete, contact us from your account email address for assistance. We may need to verify account ownership.
Deleting the app from your phone does not delete your account. Account deletion removes associated live app records as described in our Privacy Policy; some purchase records and service-provider records can remain.
Cancel a subscription
On your iPhone, open Settings, tap your name, then Subscriptions → EaseDates → Cancel Subscription, if shown. You can also use Manage Subscription in EaseDates.
Deleting your EaseDates account does not cancel an Apple subscription. Cancellation generally stops the next renewal; current access continues through the paid period unless refunded or revoked.
For a cancellation notice or help with applicable consumer rights, email [email protected] or write to our address below. This does not limit cancellation or refund rights provided by law.
Purchases and refunds
Apple handles in-app payments. To request an Apple refund, visit reportaproblem.apple.com. For missing purchased credits, email us with the product name and purchase date. Do not send payment-card details.
Use Restore Purchases in your EaseDates profile for eligible subscription purchases. If a consumed Flare or Date posting is missing or incorrect, contact support; restoring purchases does not create a new consumable credit.
Privacy questions
Read our Privacy Policy and Terms of Use. Email us to request access, correction, or deletion of information, or to ask about retained purchase records.
Contact
Kimura LLC 29723 New Hub Drive, Suite D Menifee, CA 92584 United StatesFor adults 18 and older. Available in the United States.